The study case is based on an office supply company that deliver public and private customers.
It’s internal Supply Chain follows a 7 steps process: The sales (with the activities linked to order reception), the purchase (with the activities linked to order to the suppliers), the billing (with the activities linked to processing of the order form), the warehouse (with the activities linked to items collection) and the warehouse (with the activities linked to order preparation), the transport department (with the activities linked to order delivery) and the billing (with the activities linked to payment)

The main issues are:
    - A lack of stock availability instant view
    - Delays due to a lack of transparency and information  and due to additional operation
    - Decreasing trust and customer satisfaction due to delivery delays and lack of proactive communication, that could benefit to competitors
    - Potential loss of turnover and loss of profit
    - Delays of billing process till the command is completed and delivered
    - Warehouse storage space management issues

The main benefit from an EPCIS integrated system:
    - Better knowledge of stock and availability
    - Better communication with customers, collaborators (between internal services) and suppliers
    - Improved warehouse and products management
    - Shorter and efficient supply chain management
    - Higher trust and customer fidelity
    - Improved cash flow

The usecase will showcase how EPCIS is an added-value for the supply chain management.